As a potential customer of lowcostdirect.ie, we want you to be familiar with our terms and conditions of sale. When you access our website and/or place an order via this website or via phone you agree to be bound by the terms and conditions specified. Our aim is to have very satisfied customers that return to and purchase from our website regularly.
Accuracy of Content
Low Cost Direct has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT.
We deliver nationwide to Ireland. There is an estimated delivery time beside each product and we aim to hit this.
Processing Your Order & Delivery
Once you have placed an order with us, you will receive a receipt of the purchase made to the email that you have provided.
For large products your driver will contact you 1 – 3 days advance on the telephone number or email provided to advise of 2hr timeframe when they be in the area. This will be during normal business hours. If you cannot be at home to accept your delivery simply arrange for another adult to accept the delivery on your behalf or we can deliver to neighbour or address close by. The appointed person must be available at the address to carefully check the product and acknowledge receipt of goods. If nobody is home on the day of delivery all goods must be returned to the warehouse. A re-delivery charge will apply should you confirm you be available during the 2hr window and then have no one present when courier arrives.For smaller items we will use courier services like DPD and Fastways .
We provide a full assembly service for an extra charge. Every item will have a different assembly charge as it depends on the product itself and the time that must be spent on assembling the product(s). The charge for assembly can be found on the right beside each item of furniture.
Preparing for your furniture to be delivered
Ensure well in advance that any Furniture/Bedding items you have ordered will fit into the room intended, paying particular care to the dimension of the product(s) ordered. Check all required access routes are free of clutter and that there is sufficient access and parking for a large delivery truck to safely reach the delivery address. Don’t forget to inform us of any lifts or elevators, stairwells, passages, corridors and landings that your product(s) must pass through.
Our drivers/assembly team will only leave your furniture to the inside of the door if you have not specified that you wanted assembly. It is our policy that only furniture that assembly has been paid for will be moved into the room that you intend your furniture to be assembled in.
Please be aware that the delivery team will not attempt to deliver your furniture if there are health and safety issues or where damage to your home may occur. They will not remove doors and/or windows. Fees for re-delivery or cancellation will apply.
We have a number of ways you can pay:
Pay online using your PayPal account.
Pay online using your credit/debit card.
Place your order over the phone and pay via credit/debit card.
Assembly balance of your order must be paid by cash on delivery and cannot be paid upfront.
Returns & Cancellation Policy
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 14 days after delivery.
Following the European Union (Consumer Information, Cancellation and Other Rights) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you notify us of your intention to cancel within 14 calendar days from the day after delivery.
The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them.
You may examine products as you would in a shop but you must not have used or assembled / installed them. Whilst the goods are in your possession you must take reasonable care of them.
Due to their intimate nature, all mattresses will be delivered sealed in clear plastic wrapping that will allow for inspection. Any mattresses that have been unsealed will be deemed as having been used. Therefore they cannot be returned for any reason other than because they are not as described.
Sofas that are personally made cannot be returned as these are made from scratch. The only way a sofa that is personally made can be returned is if the sofa is damaged on delivery.
If you would like to return your items to us you can do so or we can collect for €20 via one of our vans whenever they will be in your area next. Once the items are brought back to our warehouse, they will be inspected. You must first email us at [email protected] quoting your order number in order to inform us of your decision to cancel.
Once we have received the goods back from you, we will give you a refund for the cost of the product minus delivery charge paid. We may make a deduction from the refund for any loss in value of the goods if the loss is a result of unnecessary handling by you.
How do I cancel an order before delivery?
Should you wish to cancel your order before delivery please email us at [email protected] and we will arrange.
What happens if my product arrives damaged?
Although we take every care to ensure your product arrives to you in pristine condition, on rare occasions a product may get damaged in transit. If you do receive a damaged product, please contact us within 48 hours by emailing [email protected] and we will arrange to get a replacement part delivered as soon as possible. If damage is too bad to for replacement part we will look to refund or send full replacement product.
We do ask that you:
- Do not assemble or use product
- Inform us straight away
Please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly.
Please note: inspect all parts for damage before you assemble as we cannot replace or refund a product once assemble has commenced.
Following cancellation of your order any monies paid will be refunded usually within 3 days.
Only one coupon/discount code is permitted per order.
We reserve the right to securely store any email address provided by you upon order for our newsletter which will contain promotions, discounts, new lines etc. You are not bound to this and it is your right at any time to ‘unsubscribe’ to this at the bottom of the email newsletter.